Initiate a discussion within the team and escalate to line manager when there is any common KPI issues globally
Understand client’s challenges and partner with the client directly via face-to-face meetings or phone calls to work out solutions
Assess BV systems and team up with IT /Global Technical Service departments to develop a client specific tool, providing solutions to client as partner in the most efficient way
Assess program issues to identify potential risks for all his/her global programs, initiate the preventive actions to other programs
Initiate a discussion within the team to identify common issues and prevent similar issues to other programs. Initiate and drive the program audit, technical audit, In-line QC audit by working with related processes when necessary
Critically assess the impact & consequences when implementing a manual work to automation. Pre-engagement with related stakeholders (Operations or IT or Global Technical Service department, etc.) for complex program changes to assess the feasibility and deploy the program changes in the most effective and efficient way for operationalization
Critically assess the complexity of program change, determine the most effective tools such as workflow, table form to best present the complicated procedures or process
Understand their challenges and aim at a resolution to balance between the client and operations at the best interest
Assess the complexity of change, determine the most effective training approach, such as on-site training (if necessary)
Initiate and lead the continuous improvement or simplification through projects in conjunction with operations, IT and various process teams
High proficiency in all BV systems, and have the ability to work on IT EDI project. Fully understand the OTRD process and set up BVOS for client including PD function
Actively participate on proposals review by focusing on the program administrative requirements and drive the client for appropriate best practices
Clearly understanding account priorities and initiatives. Proactively work out a strategy with KAM to reduce the risk impact to the company and maximize potential opportunities. Regular review with client if necessary
Job Requirements
Degree holder or above
Over 5 years’ working experience in total, preferably with program management in consumer product testing, quality assurance, process / quality engineering or design for manufacturability experience
Sense of urgency and know when to escalate
Able to work under time pressure
Logical thinking, can analyze data and look for trends
Strong analytical, problem-solving, and critical thinking skills
Good team leader and team player with strong interpersonal and communications skills
Good planning, organizing, project management, execution follow through and process improvement skills
Good verbal and written communication and presentation skills
Fluent in written and spoken English and Cantonese / Mandarin preferable
Familiar with MS Office applications
Self-motivated, responsible, patient, customer-oriented and detail-oriented
Candidates with less experience will be considered for the Assistant Manager role
