Associate Butler

2.7

Job Type   /   Job Level

Full-time   /   Fresh/Entry Level

Company Location

Hong Kong

Essential duties and responsibilities

Provide our guests with unparalleled hospitality, from an effortless arrival and departure experience in a gracious and polite manner
Coordinate with all concerned departments to fulfill guest needs and requests
Host and welcome all guests in a natural and spontaneous manner to make our guests feel welcome whilst they spend their time with us
Update the guest preference, feedback and comments on to the guest profile section
Fully conversant with all services and facilities offered by the hotel, create renowned memorable experiences for our guests

Requirements

Minimum 1 year relevant working experience in a sizeable luxury hotel in similar capacity or in Guest Relations service
Experience with the Opera system is an advantage
Commit and passionate in delivering personalized guest service, anticipatory with a keen eye for detail
High standards of professional manner with exceptional communication and presentation skills
Ability to build rapport quickly and maintain guest relationships
Excellent command of spoken English, Cantonese and Mandarin is a must. Any additional languages will be valuable
More experience will be considered as Butler

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