Primary Responsibilities
JOB DESCRIPTION
- To perform product evaluation, system testing, Proof of Concept (PoC) and project management in manufactory aspect.
- To provide presales support to customer such as product presentation and demonstration.
- To provide after sales support both onsite and offsite.
- To liaise with global technical team and 3rd party suppliers to resolve all technical issues of products via email or phone call.
- To organize and conduct technical certification training to internal team and external customers
- To create and maintain up-to-date technical bulletins for customers.
- To study & compare the features and limitation of the company’s and competitors’ products.
- To support sales and marketing team for tender response.
- To work with customers/consultants on system configuration and technical specifications.
- To propose and develop new unique features / solution, from our product lines, in order to keep pace with market trend.
- Work in conjunction with Sales and Marketing Teams to ensure Sales & Marketing plans are in line with overall Company objectives.
- To achieve total customer satisfaction with quantitative measurement
- To work outside normal working hours, as needed.
Requirements
RESPONSIBILITIES
- Engineering academic background, Building Service / Electronic / Computer degree preferred.
- Min 3 years relevant working experience in ELV industry and security product support including Access Control System (ACS), CCTV and Intrusion system.
- Min 3 years’ experience in Microsoft Windows OS and SQL Database trouble shooting
- Technical knowledge in Networking, Server / Client, TCP/IP, DNS, DHCP, LAN, WAN, Routing, Active
- Directory, Windows OS, Linux, EMC, NeverFail, Wireshark, Postman, Rest API, RS485, RS232
- Strong communication and documentation skill.
- Strong analytical thinking for problem-solving, self-motivated, willing to take ownership and learn new technology.
- Proficiency in both written and spoken English and Chinese. Putonghua will be an advantage.
- Travel may be required.
About Us
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
