Hilton

Pros: I liked working with some of the individual managers; they genuinely cared. It's a big corporate company, so there are clear procedures for many tasks. It was a good start for getting experience in the hospitality industry.
Cons: The biggest issue for me as a Front Desk Associate was the inconsistent leadership. Some managers were great, but others really lacked training or just didn't support their onsite teams. There's a noticeable gap in how different shifts are run.
Advice to Management: Management needs to standardize leadership training across all levels and shifts. There's too much variance in how our teams are led. Really listen to the onsite staff more often.

Pros: Hilton generally offers good benefits for a corporate hotel. You get pretty consistent scheduling, which is nice for an onsite role. The team itself in Dallas, Texas was solid.
Cons: Leadership here can be inconsistent. As a Front Desk Agent, I often felt a lack of clear direction from some managers. It's tough when new hotel operations initiatives come down without proper explanation.
Advice to Management: Focus on better training for middle management. Clear communication is key for all Front Desk Agents and other hotel operations staff.

Pros: The employee travel discounts are awesome, definitely a huge perk for someone in the hospitality industry. You get solid rates at Hilton hotels worldwide. It's a big company, so the benefits package has good variety.
Cons: The base pay for a Front Desk Agent at the Orlando, FL property felt low for the workload. Health insurance options aren't the cheapest for what you get. I couldn't really save much on a 401k.
Advice to Management: Re-evaluate the entry-level salaries for roles like Front Desk Agent. It's hard to attract and retain good talent when the compensation isn't competitive, especially in a busy market like Orlando's hospitality sector.