This role covers the activities post inputs are received from the source - retailers/vendors. Primary focus is to be the bridge between the Supplier Engagement team and other Ops pillars. System changes surveys, BAU query resolution, MSD tickets tracking and closure, KPIs reporting, productivity initiatives, RCAs are the key areas of work for this team. Apart from this, the team is also responsible to analyze, classify and management of the data. This role is accountable for handling data queries arising from BAU quality checks (RAP & DQI scoring).

Job Responsibilities

Retailer Onboarding and Engagement:

• Collaborate with the Supplier Engagement Lead on retailer onboarding.
• Ensure compliance for received data by working closely with retailers and NielsenIQ teams.
• Track retailer or vendor data quality and conduct regular reviews with internal stakeholders and retailers.
• Drive specific quality improvement goals for retailers, including change management related to data receipt.
• Handle large data sets with exposure to multiple formats and TLog data.
• Understanding of SAP, transactional data handling, FTP, and MFT setup and maintenance.
•  Ability to extract, transform, load, and clean large data sets from multiple sources.
• Familiarity with managing, querying, and aggregating large data sets.

System Change and Data Corrections:

• Plan and follow up on operational activities.
• Address data corrections due to MSD or other data errors through retailer discussions and planning with Ops.
• Track and resolve MSD tickets.
• Collaborate with INS team on results of eDive for System change.

Stakeholder Management & BAU Collaboration and Communication:

• Act as the internal SPOC for Ops and regional leadership teams.
• Provide updates on KPIs, market progress on retailer onboarding, BAU KPIs, and productivity initiatives. (internal SPOC for Ops)
• Communicate with internal and external stakeholders to resolve data issues.
• Provide timely updates and visibility to stakeholders.
• Contact data providers via email if data has not been received as per SLAs.
• Communicate with data providers on any discrepancies found in initial data checks, FoVa reports, shop usability, or other factory processes.
• Handle new store information and confirmation on store closures.
• Address new stores and closed store queries.
• Coordinate with Input Ops and Output for processing reissued data.
• Send relevant IO communications (internal) regarding new/closed stores, missing retailer data, estimation of retailer data, reissue of retailer data, store name changes, store mapping corrections, retailer expansion, and retailer data changes during BAU.

Quality Assurance:

• Conduct quality checks, including eDive primary testing of data, and RAP scoring, eDive.
• Address data queries arising from quality checks.

Opportunity Identification:

• Identify new operational efficient opportunities within existing retailers.
• Ops teams (NOC), and DA Analysts to realize these opportunities, consulting closely with the commercial or RV team as applicable.

Job description

The data analyst will play a key role in defining, creating, and delivering powerful interactions data for a substantial part of our business and will partner closely with multiple business partners to provide data and insights to drive operational improvements. This is a critical role that will enable and support our global data and business intelligence strategy. The data analyst will be able to embrace and drive change and to lead global cross-functional data-related projects as well as being data savvy, technically minded and capable of quickly gaining a deep knowledge and understanding of Experian’s wide-ranging systems landscape as well as continually evolving complex data hierarchies, reporting structures and business intelligence requirements and priorities.

The Reference Data Specialist (RD PH) is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories (e.g. Beverages, Food, Health and Beauty Products). As a Reference Data Specialist  at NielsenIQ, you create and deliver client outputs in a correct and timely manner.

• Responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories.
• Does cross coding and item-related quality checks on a daily basis
• May act as a back-up to other coders when needed; conduct physical store check to validate item-related information
• Keep track/document special instructions related to category assignment
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Ensure accuracy throughout the process, from validation before database setup to managing samples, and identify areas for improvement
• Answer external questions and act as a liaison with everyone from clients to stakeholders; To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Willing to be trained to be a category expert

The Data Processing Specialist is responsible for data coding and data input validation focusing on specific industry/category or set of categories (e.g., Beverages, Food, Health, and Beauty Products). As a Data Processing Specialist at NielsenIQ, you support the create and deliver client output deliveries in a correct and timely manner. This role is to support New Zealand market (CI). 

• Be the contact for commercial queries, leading the resolution in a client-focused and timely manner in cooperation with Client Liaison and Commercial teams. To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Analyze and identify gaps and areas for improvement in coding, data input validation and client instructions environments (CIP - Consumer Information Platform) and drive the convergence of processes and tools
• Providing accurate and timely feedback to respective country teams, driving SOP and use of best-demonstrated practices
• Working across relevant Operations/Enablement teams to ensure delivery to client expectations and satisfaction
• Operate in a virtual/multi-cultural environment, liaising with stakeholders and colleagues

The Sustainability Data & Energy Analyst plays a critical role in analyzing, forecasting, and optimizing the company’s energy usage, utility spend, and sustainability performance. This position leads complex data modeling, energy performance analysis, and reporting initiatives that support cost reduction, operational efficiency, carbon reduction strategies, and regulatory compliance. The ideal candidate combines strong technical analytics skills with deep knowledge of energy systems, utility data, emissions accounting and ability to communicate effectively with a wide range of colleagues, from facilities technicians to senior leaders.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

1. Energy & Utility Data Analytics

• Collect, clean, and analyze utility and resource consumption data across facilities, assets, and operations. Resources to include, at a minimum, fuels, gases, chemicals, water, waste and energy.
• Develop dashboards, performance indicators, and analytics tools to monitor energy and resource consumption, trends, anomalies, and savings opportunities.
• Conduct variance analysis, cost modeling, and root‑cause investigations of energy performance deviations.
• Identify and quantify energy efficiency opportunities, load optimization strategies, and cost‑saving programs.
• Develop and deliver effective data-related trainings to ensure high fidelity incoming data. Conduct spot checks and check-ins with employees across global sites to confirm uptake and understanding.

2. Forecasting & Modeling

• Build and support modelling for Scopes 1, 2, 3, water and waste goals, configure models to ensure dynamic conditions are incorporated, assumptions documented, and risks to performance are evident and monitored.
• Build and maintain forecasting models for Scopes 1, 2, 3 and water, and waste.
• Build and maintain energy forecasting models for electricity, fuel, thermal energy, and peak demand, incorporating traditional and clean energy sources.
• Support financial planning with energy budget models, scenario analysis, and rate/tariff evaluations.
• Evaluate the financial and operational impacts of energy price fluctuations, weather patterns, utility programs, and operational changes.

3. Sustainability & Emissions Accounting

• Manage greenhouse gas (GHG) emissions calculation across Scopes 1, 2, and relevant Scope 3 categories.
• Prepare energy, emissions, and resource consumption data for corporate sustainability reporting (e.g., CDP, GRI, TCFD, ISSB, CSRD).
• Analyze the energy and emissions impacts of operational initiatives, equipment upgrades, and renewable energy projects.
• Develop standardized tools to direct site-level environmental accounting and reporting; whether SaaS, homegrown, or hybrid tools

4. Third-party Assurance and Audit Support

• Prepare audit‑ready datasets, documentation, evidence, and data dictionaries for energy and GHG emissions assurance reviews.
• Serve as a key liaison between external auditors/assurance providers and internal teams.
• Support walkthroughs, sampling, and testing procedures by providing source data, calculations, and methodological explanations.
• Maintain traceable audit trails, version control, and documentation to meet assurance requirements (limited or reasonable assurance).
• Implement auditor feedback to strengthen internal controls and improve future assurance readiness.
• Assist in annual internal reviews of data processes, methodologies, and system controls to reduce audit findings and risks.

5. Energy Systems & Operations Support

• Partner with operations, facilities, engineering, and procurement to improve energy performance and optimize systems.
• Analyze performance of HVAC, lighting, manufacturing equipment, motors/drives, and building automation systems at a global level. Support site teams as appropriate.
• Support the assessment and validation of energy conservation measures and capital projects.
• Evaluate clean energy and onsite generation opportunities (solar, storage, microgrids, fuel switching, etc.). Partner with site facility teams to explore and evaluate opportunities in-country/region.

6. Data Engineering & Digital Tools

• Develop and maintain data pipelines, automation scripts, and analytics models using SQL, Python, BI tools.
• Manage energy data systems and platforms (e.g., Power BI/Tableau).
• Understand, support, and implement data governance improvements, quality control processes, and documentation standards. With Data Governance manager, conduct periodic reviews of governance model effectiveness and efficiency.
• Drive in-house automation initiatives across Manufacturing EPU, including data workflows, crew operations, and EHS monitoring systems.
• Collaborate with the Data Automation Team to design and deploy digital tools that streamline operational reporting, automate manual data collection, and improve real-time visibility of manufacturing performance.
• Support automation pathways for renewable energy and Carbon-Free Energy (CFE) allocation based on customer demand, enabling efficient energy utilization through digital systems and process automation.

Context of the Mission:

Louis Dreyfus Company (LDC) is a global leader in the processing of agricultural products and the merchandising of a diverse range of commodities. Founded and based in Europe, LDC has a strong presence in North and South America, Europe, Asia, the Middle East, and Africa. To support the growing needs for corporate reporting and analysis, LDC is implementing a new back-office solution based on SAP S/4 under the program named BOLD – BackOffice Louis Dreyfus. This role offers the opportunity to develop skills related to LDC’s core financial business processes within the S/4 Hana solution and to play a pivotal role in our ambitious SAP program.

Mission:

As a Business Analyst, you will ensure the effective implementation of business processes in our back-office systems. You will be the end-to-end owner of one or several key IT solutions within Back-Office Services, aligning the delivery roadmap, innovation pipeline, and continuous improvement plan with business needs. You will ensure support structures and run KPIs are maintained, and you will collaborate closely with business process owners (BPOs) or functional heads to prioritize initiatives.

In addition to the responsibilities outlined above, the primary mission of the Business Analyst will be to oversee the deployment of the finance core model for rollout. This involves:

• Coordinating with various stakeholders to ensure the seamless integration of the finance core model into the countries’ operations.
• Managing the project timeline and resources to achieve the successful implementation of the finance core model within the specified deadlines.
• Ensuring compliance with local regulations and financial standards during the deployment process.
• Providing training and support to local teams to facilitate the adoption of the new finance core model.
• Monitoring and evaluating the performance of the finance core model post-deployment to ensure it meets business requirements and KPIs.

This role is critical to the success of the countries’ rollout and requires a high level of expertise in financial processes, project management, and stakeholder collaboration.

Key Responsibilities:

Solution Delivery & Management:

• Develop and manage the solution delivery, ensuring alignment with business needs.
• Conduct an animated workshop to provide detailed presentations, step-by-step guides, compliance training, hands-on sessions, and Q&A to ensure successful deployment and adoption of the finance core model.
• Ensure support structures and KPIs are maintained.
• Act as the primary point of contact for aligning solution priorities with BPOs and functional heads.

Governance & Strategy:

• Develop strategies, initiatives, and communication plans to maximize value, adoption, and satisfaction of the solution.
• Own the delivery and associated metrics (e.g., SLA).
• Manage enhancement requests and prioritize them in collaboration with business stakeholders.
• Handle support escalations at level 3 when necessary to ensure continuity.

Stakeholder Management:

• Collaborate with vendors to ensure expected performance levels.
• Ensure business analysts effectively address requirements from business partners/BPO networks.
• Oversee and control any implementation impacting your solution, managing dependencies with other solutions.

Documentation & Change Management:

• Ensure documentation is up-to-date.
• Manage the transition to Run phase.
• Work closely with various departments to design cross-application flows and ensure process maintenance and enhancement.

Leadership:

• Lead and manage team capacity and activities.
• Champion change management processes.
• Provide functional and SAP expertise guidance to the team.
• Support strategic decision-making and long-term solution planning.
• Conduct business relationship management to align priorities and ensure business value.
• Develop action plans for continuous improvement and address recurrent incidents.
• Foster skill development within the team.

Support:

• Support AMS teams for complex topics.
• Perform knowledge transfer to support teams, enhancing their autonomy.
• Provide solution guidance.

Required Skills and Experience:

Technical Skills:

• Must: Experienced in IT best practices.
• Plus: Proficiency in SAP FI CO, test campaign executions & automation tools, interface implementation, JIRA, and ServiceNow.

Soft Skills:

• Must: Excellent relationship-building skills, ability to work with multiple teams, fast learner, adaptability, critical thinking, strong analytical, synthesis, and communication skills, flexibility, and comfort with ambiguity.

Experience:

• Must: Minimum 5 years of experience in IT project management, including SAP FICO experience.
• Plus: Experience in an international, multicultural environment, within a large IT company, and in a team-oriented and collaborative setting.

Languages:

• Fluent in English.

Education:

• Master’s degree (or equivalent) in a related field.

• Own Data Science solutions for client requests and provide initial recommendations for complex client raised issues.   

• Support Internal and External Clients with the understanding of Data Science design and methodology.  

• Accompany senior leaders meet with clients to understand business needs and help offer innovative solutions.  

• Work on creating innovative solutions, use cases, proof of concept and prototypes by exploring diverse data sets using tools such as Python.  

• Understand Nielsen products and services to suggest innovative solutions for client challenges.  

• Collaborate with other Data Science team units.  

•  Automate and develop solutions for existing processes.  

•  Innovate and create out of the box solutions by leveraging large and diverse data sets and state of the art technologies. 

About you  

You have dabbled in data. You have perused Python. And you have the communication chops to translate it all into conversation or presentations. While you have worked with global cross-functional teams, you can also put your head down and focus on independent projects. Seeing the big picture takes attention to detail. You know what is happening in big data and you are ready to influence what is next.  

Job Description

The role of IT Support Analyst – South East Asia is really important to us. 

The IT Support team are responsible for supporting and maintaining all aspects of the end user facing IT environment across Radius. 

You will be a key part of the IT Support team, providing a vital front-line service to Radius colleagues across the group. You will also play a significant role as the company expands its IT Support offering and moves towards a follow-the-sun global support model as a result of significant continued international growth.

This position is based at our office in Kuala Lumpur, Malaysia and reports into our Head of IT Support (based in the UK)

Your responsibilities will include…

• Supporting and maintaining aspects of the group’s IT environment including PCs, servers, printers, network equipment, audio visual equipment and telephony systems.
• Hardware and software installations and upgrades.
• Carrying out ad-hoc IT support tasks as and when required with some after-hours work when necessary.
• Ensuring local/regional alignment with all group wide IT standards and procedures, advocating these standards and procedures in-region.
• Ensuring that all support requests are responded to within agreed timelines, appropriately prioritised and escalated to other technical support team/s if required.
• Proactively researching and recommending courses of action to prevent problems and to maintain high IT support service levels for our internal customers.
• Working with the Head of IT Support to define support initiatives and solutions for improving service efficiency and effectiveness.
• Keeping internal customers informed of any IT related issues that might impact their teams.
• Ensuring Change Management processes are followed for all system changes.
• Working with third party global technology partners as needed to ensure optimal approaches to cyber security and application support.

As a key member of our regional shops team, you will drive operational improvements across our three brands: foodpanda, foodora, and yemeksepeti. We are expanding into new verticals, and you will own the operational foundations of in-store fulfillment, focusing on picker efficiency, operational tooling, and field training.

In this regional role, you will be the bridge between high-level strategy and local execution across 15 countries. Your focus is to build scalable operational playbooks that drive continuous improvements to reduce items not delivered (IND) and ensure high fulfillment accuracy, enabling store teams to consistently deliver complete and reliable orders.

In this role, you will:

• Define the operational framework to minimize Items Not Delivered (IND) and manage out-of-stock scenarios across all Grocery and Retail partners.
• Lead Field Training & Knowledge Sharing, creating scalable training programs and playbooks that ensure local market teams and pickers follow best-in-class operational standards.
• Monitor and improve Vendor Performance, creating benchmarks for picking accuracy, speed, and reliability across our regional footprint.
• Develop supporting tools and processes that empower local market teams to identify operational bottlenecks and accelerate performance improvements.
• Coordinate cross-functional initiatives with Local Teams, Product, and Analytics to improve our Shops offering holistically.

• Planning, controlling and analytical tasks:
  • Detailed planning in SAP systems
  • Generation of actual data
  • Responsibility for data quality (consistency and completeness)
  • Plausibility check of reports
  • Identification and correction of errors
  • Costs and KPIs tracking & controlling
• Coordination and execution of standard reporting processes
  • Ensure on time delivery of data and reports e.g. MBR/ CF/ BP
• Collection, processing and consolidation of data and reports for stakeholders
  • Standard RB-Reporting
  • Organizational-specific reporting
  • Reports to external authorities
• Involve in Business Plan and Current Forecast preparation.
• Conduct ad hoc requests in cooperation with Business Partner.
• Drive the digitalization transformation and implementation.
• Collecting requirements and collaborate with stakeholders to establish and implement the digitalization plan of Controlling department.
• Working in close collaboration with other departments, Bosch locations and Central team.
• Improve processes continuously.

This Data Operations Analyst is responsible for data input validation and data cleaning focusing on specific industry/category or set of categories (e.g., Beverages, Food, Health and Beauty Products). As a Data Processing Specialist of Input Validation function at NielsenIQ, you support the create and deliver client output deliveries in a correct and timely manner.

• Be the contact for commercial queries, leading the resolution in a client-focused and timely manner in cooperation with Client Liaison and Commercial teams. To be able to identify, investigate and coordinate the resolution of data, process or product related queries
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Analyze and identify gaps and areas for improvement in coding, data input validation and client instructions environments (CIP - Consumer Information Platform) and drive the convergence of processes and tools
• Providing accurate and timely feedback to respective country teams, driving SOP and use of best-demonstrated practices
• Working across relevant Operations/Enablement teams to ensure delivery to client expectations and satisfaction
• Operate in a virtual/multi-cultural environment, liaising with stakeholders 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Monitor and manage assigned customer accounts to ensure timely collection of outstanding invoices.
• Analyze aging reports and prioritize collection efforts based on risk and exposure.
• Contact customers via phone and email to follow up on overdue balances and resolve payment issues.
• Reconcile customer accounts and investigate discrepancies, short payments, and unapplied cash.
• Work closely and coordinate with internal and external functional teams/ department functions such as Sales operations, AR maintenance, Legal, RMA, IT, Buyer, Client support, etc.
• Maintain accurate collection notes and documentation in ERP or accounting systems.
• Reconcile accounts receivable against payment and against customers’ accounts payable records.
• Prepare and send customer statements/billings, invoices, etc.
• Provide collections input in Weekly Cash Forecast file in accordance with customer’s payment commitment or payment trend/behavior.
• Prepare and distribute regular AR aging and collection status reports to management.
• Negotiate payment plans when necessary while minimizing company risk exposure.
• Minimize bad debt risk and maximize accounts receivable collections.
• Support month-end close activities related to accounts receivable.
• Ensure compliance with company policies and internal controls.
• Recommend process improvements to enhance collection efficiency and reduce DSO (Days Sales Outstanding).
• Interface with business partners regarding process changes, upgrades, and enhancements
• Ensure targets, measurements and service levels are met.

As our Security Engineer you’ll be responsible for monitoring, analysing, and responding to Cyber Security threats while proactively addressing vulnerabilities through detailed assessments and strategic mitigation plans. You will design robust security measures across applications, data, and identity management to ensure a robust security posture for NEXTDC, as well as conduct threat detection activities, tuning of security tools, and assessments of the efficacy of existing security measures and potential improvements. 

Within this position, your scope will cover:

• Conducting continuous monitoring to detect, analyse, and respond to Cyber Security incidents in real-time
• Analysing security data and trends to predict potential threats and proactively address vulnerabilities
• Participating in Cyber Security incident response activities, documenting incidents and crafting mitigation strategies
• Conducting detailed security assessments to evaluate the effectiveness of existing security measures
• Managing the deployment and operation of Cyber Security tools
• Implementing new security technologies and processes as part of an ongoing commitment to Cyber Security excellence
• Developing and implementing strategies for threat detection and vulnerability management
• Designing and executing security measures across applications, data, and identity and access management, to ensure a robust security posture across all NEXTDC infrastructure

Your technical skillset will include:

• Cyber Security technologies such as Zscaler for secure web gateways and Defender for endpoint security
• Strong analytical skills with experience in security data analysis, threat intelligence, and proactive threat hunting
• Ability to configure and manage security solutions like ClamAV and Junos for optimal performance and threat response

This role is based in our Menara Skymind office.

Position Overview

We are seeking a detail-oriented Data Governance Analyst to join Omdia's Data Architecture & Engineering team, supporting the implementation and maintenance of data governance standards across our market research and industry analysis data. This role offers an excellent opportunity to contribute to Omdia's data centralization initiative while developing expertise in enterprise data governance.

Key Responsibilities

Data Governance Implementation

• Support the implementation of data governance frameworks and best practices across Omdia's market data sources
• Assist in developing and maintaining data taxonomy standards, ensuring consistency across research content workflows
• Contribute to data quality monitoring processes, identifying issues and supporting remediation efforts
• Help establish and document data lineage tracking for critical market research datasets

Data Quality & Standards

• Perform regular data quality assessments across market and industry data sources
• Document data governance procedures, standards, and best practices for team and stakeholder reference
• Support metadata management initiatives, ensuring accurate and comprehensive data documentation
• Assist in the development of data stewardship protocols and compliance monitoring

Analysis & Reporting

• Analyze data governance metrics and prepare regular reports on data quality, compliance, and governance maturity
• Support stakeholder requests for data lineage, quality assessments, and governance documentation
• Contribute to the evaluation of new data sources and their integration into existing governance frameworks
• Assist in vendor data assessment and compliance verification processes

Collaboration & Support

• Work closely with Data Governance Manager and Data Management Analyst to deliver team objectives
• Collaborate with research teams to understand data requirements and governance needs
• Support training initiatives to promote data governance awareness across the organization
• Participate in cross-functional projects related to data platform development and content workflow optimization

Main Purposes of the role:

The role will be part of a team responsible for ensuring that day to day network operations run smoothly across the regions. This will include monitoring the environment and responding to incidents and problems as they arise and performing preventative maintenance where necessary.

Day to day activities will include responding to requests to perform changes and maintenance to the network in line with global standards.

Adherence to ITIL process and procedures alongside global standards is essential.

• The role will work closely with other regional and global resources. The role will also incorporate project and design work as overflow from the Network specialist team.
  
  In this role you will be responsible for:
• As required, it produces outline system designs and specifications, and overall architectures, topologies, configuration databases and design documentation of networks and networking technology within the organisation. Specifies user/system interfaces, including validation and error correction procedures, processing rules, access, security and audit controls. Assesses associated risks, and specifies recovery routines and contingency procedures. Translates logical designs into physical designs.
• Monitors service delivery performance metrics and liaises with managers and customers to ensure that service level agreements are not breached without the stakeholders being given the opportunity of planning for a deterioration in service.
• Carries out agreed operational procedures, including network configuration, installation and maintenance. Uses network management tools to collect and report on network load and performance statistics. Contributes to the implementation of maintenance and installation work. Uses standard procedures and tools to carry out defined system backups, restoring data where necessary. Identifies operational problems and contributes to their resolution.
• Identifies and resolves complex network problems following agreed procedures. Uses network management software and tools to collect agreed performance statistics. Carries out agreed network maintenance tasks.
• Provides technical expertise to enable the correct application of operational procedures. Uses network management tools to determine network load and performance statistics. Contributes to the planning and implementation of maintenance and installation work. Implements agreed network changes and maintenance routines. Identifies operational problems and contributes to their resolution, checking that they are managed in accordance with agreed standards and procedures. Provides reports and proposals for improvement to specialists, users and managers.
• Uses network management tools to produce management information on capacity and utilisation and investigate issues where necessary.
• Carries out routine audits and checks to ensure adherence to policies and procedures. Facilitates the implementation of mandatory electrical safety testing.
• Acts as the routine contact point between organisation and supplier. Collects and reports on supplier performance data.
• Reviews capacity, performance, availability and other operational metrics and takes appropriate action to ensure corrective and proactive maintenance of storage and backup systems to support the requirement to protect business information.
• Creates reports and proposals for improvement and contributes to the planning and implementation of new installations and scheduled maintenance and changes within the system.
• Prepares and maintains operational procedures and provides technical expertise and appropriate information to the management.
• Take an active part in the ownership of the service that we deliver

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in IT computing environment
• 2- 4 years minimum experience working in an IT Network or similar IT operations support role at an advance level

Experience:

• Has good understanding of technologies used within the organisation
• Extensive experience of Cisco Routing and Switching, Cisco ASA, Aruba Switching & Wireless, Stingray traffic manager, VPN, DHCP, Aerohive WAP’s and Velocloud SD-WAN
• Experience of technologies wider than networks, Microsoft Server technologies, Linux, specifically around Proxy Servers, DHCP, DNS
• The ability to work across technology silos to resolve issues independently

Knowledge & Skills:

• Works under broad direction. Work is often self-initiated. Is fully accountable for meeting allocated technical and/or project/supervisory objectives. Establishes milestones and has a significant role in the delegation of responsibilities.
• Influences organisation, customers, suppliers, partners and peers on the contribution of own specialism.
• Builds appropriate and effective business relationships.
• Makes decisions which impact the success of assigned projects i.e. results, deadlines and budget. Has significant influence over the allocation and management of resources appropriate to given assignments.
• Performs an extensive range and variety of complex technical and/or professional work activities. Undertakes work which requires the application of fundamental principles in a wide and often unpredictable range of contexts. Understands the relationship between own specialism and wider customer/organisational requirements.
• Has in-depth commercial and technical expertise, often in a variety of environments.
• Demonstrates an understanding of current developments in the application of Information Systems and is able to assimilate and interpret advice from specialists - technical or otherwise.
• Has some knowledge of IT standards and codes of conduct.
• Planning and organisation - Determining a course of action by breaking it down into smaller steps and by planning and resourcing each of these, making allowance for potential problems.
• Decision making - Making decisions at the appropriate time, taking into account the needs of the situation, priorities, constraints and the availability of necessary information.
• Initiative - Being proactive, taking action and anticipating opportunities.
• Communication - interact with other members of IT and the business through multiple methods of communication.
• Ownership - Must be able to demonstrate the ability to own a problem or incident and instill confidence that problems will be resolved in a timely manner.
• Improvisation - Dealing effectively with unexpected situations, taking advantage of opportunities and overcoming problems.
• Commercial orientation - Keeping commercial aspects continually in mind when taking actions or making decisions.
• Customer focus - Understanding the needs of the internal or external customer and keeping them in mind when taking actions or making decisions.
• Influence, persuasion and personal impact - The ability of an individual to convey a level of confidence and professionalism, positively influencing and persuading others to take a specific course of action when there is no direct line of command or control.
• Interaction with people - Establishing relationships and maintaining contacts with people from a variety of backgrounds. Effective and sensitive communicator in different societies and cultures.
• Teamwork - Working cooperatively (rather than competitively) with others to achieve a common goal

JDE Global Operations ensures the integration of all key business processes from supplier to customers, providing products, services and information that add value for customers and stakeholders. Global Operations manages Coffee & Tea sourcing, procurement, manufacturing, supply chain (warehousing, logistics and distribution) and planning processes and ensures optimal alignment between demand and supply at a regional / global scale, taking into account efficiency, required flexibility, security of supply and considering costs, working capital, quality levels, service levels, company and society values. 

The Operations Finance function supports the Operations strategy and business activities as a business partner working closely with business and functional leaders to drive improved performance, while facilitating transparency of financial performance across the organization:  

• ensure business decisions are grounded in sound financial analysis and endure processes that drive robust financial challenge and accountability.  

• provide analysis and insight for management to prioritize the allocation of resources to areas where value can be created 

• ensure the company keeps continuous focus on compliance, control and risk management to manage the company’s (financial) risks and meet the requirements of governmental and other regulatory bodies, as well as the internal guidelines, e.g. the Combined Business Model (CBM). 

The APAC region is on an exciting journey completing the integration of Super Group entities into JDE, with a clear evolution towards a specific CBM model. The standard reporting model splits Operations and Manufacturing Units reporting from Marketing & Sales Units reporting. The Asia Regional Hub for the Operations and Manufacturing Units will be in Malaysia.   

The position will be responsible for Controlling Analysis in Operations. 

Support the creation and execution of the financial planning and control cycle, resulting in periodic reporting and analyses and building a solid basis for business decision taking. Provide thorough result analyses (coverage costs and materials used analyses) that can be used for performance improvement of the factory or procurement and supply chain functions.

The Controlling Analyst in Operations will provide support to the Plant, Procurement and/or Supply Chain in the following way: 

1. Actual: Support operations financial closing & reporting. Provide timely and accurate cost analysis (Manufacturing, Procurement, Supply Chain). Take the lead on in-depth actual variance analysis around purchase prices, material productivity and conversion costs. Support the preparation of the MMR report and the collection of Key Performance Indicators. Conduct regular reviews with budget owners, for example the Maintenance, HR and Purchasing departments and/or with other key stakeholders, by being their business partner and guiding them towards excellence in costs. 

1. Budget: Identify business opportunities in material productivity increase and conversion cost reduction. Calculate cost productivity projects. Support the annual budget and the standard cost price preparation, by ensuring that all inputs are processed correctly and in line with the timelines.  

1. Investments and Assets: Collaborate in the CAPEX / Management Investment Council (MIC) processes for the factory and follow up spending with project leads. Prepare and calculate Capital Expenditure Requests. 

1. Compliance: Support controls related processes and ensure alignment with global and regional policies and operations governance rules. 

1. Operating Working Capital (OWC): Support the delivery of OWC objectives on inventory optimization, payment terms extension and supplier financing. 

1. Projects: Be part of cross-functional projects, such as calculations of NPDs and continuous improvement initiatives, for example Kaizens, in the factory. Execute ad-hoc analyses for business needs and/or pro-actively. 

The role will provide critical business support to Operations through dependable data analysis and thereof derived actions, as well as play an important custodian role, ensuring that full compliance, controls and policies are properly applied. 

As a Senior Data Analyst you will leverage your expertise to directly impact the performance and reporting for our 10 markets in the APAC region. You will act as a high-level advisor to the local markets, leveraging deep-dive analytics and AI-tools to steer country performance. This isn't about building reports, it’s about translating complex data into strategic roadmaps. You will bridge the gap between technical data analytics and executive decision-making, ensuring our global footprint is optimized for growth and efficiency.

This high-impact role requires a self-starter who is capable of effectively balancing trade-offs between speedy delivery and long-term investments in strategic data assets in order to enhance growth, efficiency, and competitive advantage across multiple markets.
 

Responsibilities:

• Strategic Market Advisory: Act as the primary consultant for 10 international markets, conducting deep-dive analyses into country performance to identify growth levers and operational gaps.
• Advanced Data Modeling & Analysis: Lead the development of complex SQL models to transform large datasets into scalable reports and actionable insights, using tools like BigQuery and dbt. Leveraging critical thinking in questioning existing solutions, and high ownership in developing new ones. Championing high standards in communication and deliverables.
• Next-Gen Data Solutions: Move beyond traditional BI by integrating LLMs and agentic workflows into our reporting suite, transforming static data into interactive, conversational business intelligence.
• Functional Knowledge and Business Acumen: Quickly develop an excellent understanding of the business and its key processes, strategic levers and KPIs
• Stakeholder Collaboration & Data Advocacy: Partner with senior business leaders to co-define key metrics, identify process optimization opportunities, and translate analytical findings into actionable insights. Being a strong advocate for building strategic analytical partnerships, as opposed to just providing data.
• Transparency & Backlog Management: Maintain clear visibility into the team’s project backlog, providing regular updates and insights to stakeholders. Actively seek and incorporate feedback to continuously improve analytics processes and outputs.
• Mentorship & Development: Provide guidance and mentorship to junior analysts, enhancing their technical skills and fostering a collaborative team environment.
• Data & Reporting Consistency: Balance speed and adherence to SLAs with a commitment to data consistency, avoiding redundant work and ensuring alignment with the organization’s ethos of a single source of truth and standardized processes for financial and other reporting.
• Rigorous Standards in Data Quality: Establish, provide ongoing evaluations, and make strategic recommendations on future enhancements in data accuracy, validity, and velocity, both of analytics outputs created internally, and of our portfolio of category position solutions provided by external partners.

Find out more about our Data Analytics folks here: 

• Turn insights into impact!
• Looking for a career in data analytics? This could be the opportunity for you!

The Customer Success Analyst, reporting to the Head of Customer Success, is responsible for delivering high-quality support to a global client base across multiple channels, including email, phone, and live chat. This role focuses on resolving client trading and administrative queries efficiently while ensuring a positive customer experience. The analyst is expected to stay informed on financial market developments to provide timely and value-added support, maintain accurate client interaction records in CRM systems, and ensure full compliance with regulatory requirements and Treating Customers Fairly (TCF) principles. Prior experience in financial services, particularly within the CFD/FX or online trading space, is preferred.

Who We Are

Trade Nation is a global CFD and spread betting broker. We help traders make better decisions through clear market insights, transparent pricing and a fairer approach to trading.

Since 2014, we’ve grown into a market-leading, low-cost broker with our headquarters in London and offices across Europe, South Africa, Asia-Pacific, and key offshore regions including the Caribbean and Indian Ocean. Our platform is available in 14 languages, making it accessible to traders worldwide.

Built on transparency and trust, and driven by our people, our focus is simple: helping customers trade more effectively. We do that by keeping costs low, cutting unnecessary complexity and using technology to put traders first.

Our Commitment to Each Other

We have each other’s backs

There when we need each other most

We challenge each other

Be more creative, more curious, more bold

We thrive together

Taking our work to the next level

We form strong bonds

Through team building and social events

We don’t judge

Instead, we teach and are open to learning

We step up

Taking ownership and supporting each other to do the same

Responsibilities

• Help customers with their trading and administrative issues to full resolution in a pro-active manner to ensure customer experience remains positive.
• Be aware of financial market news and upcoming events to be anticipatory and informative with the customer base to deliver a higher-than-expected service.
• Update all records of client interactions in the CRM and associated systems throughout the day and to departmental standard.
• Ensure that you act with adherence to all Treating Customers Fairly (TCF) principles and relevant regulatory requirements.

• Previous experience in the financial services sector or similar environment
• Knowledge or strong interest in CFD, FX, or online trading
• Experience working with a CFD broker or similar environment
• Strong customer service and problem-solving skills
• Ability to handle client queries across multiple channels (email, phone, live chat)
• Good understanding of financial markets and ability to stay updated on market news
• Attention to detail with accurate record-keeping in CRM systems
• Strong communication skills and ability to engage with a global client base

As an Information Technology Specialist, you bring a cutting-edge blend of innovation, a results-driven approach, and a fervor for advancing technological solutions to our dynamic IT team. Your expertise and dedication will play a pivotal role in steering our technology initiatives to new heights.

• Responsible for overseeing the security, integrity, and maintenance of IT systems, ensuring that systems are well maintained and IT procedures robust.
• Extensive interactions with business counterparts driving business readiness and contingency activities, system installations and liaison with business users for acceptance of deliverables, initiatives, and compliance KPI’s.
• Develops and implements IT strategies where objectives are communicated at all levels, the performance of system software and hardware is audited and reported upon to enables strategic business decisions to be made.
• Understands the overall objectives and architectural aspects of all IT systems to ensuring that all IT functions and disciplines are controlled, audited ensuring system efficiencies are attained.
• Participates in the negotiations for installations, service and maintenance agreements of all IT system, project managing the process and ensuring that licensing and upgrades are kept in date.
• Builds and maintains effective working relationships with all key stakeholders.
• Reviews and scrutinizes system performance, in accordance with company policy, providing recommendations that will drive efficiency and provide added value to the business.
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.

Supports the Site Security Leader in managing comprehensive security operations at Western Digital facilities. This role serves as the primary liaison with outsourced security service providers, managing vendor performance, compliance, and daily operations. Key responsibilities include conducting security risk assessments, developing security procedures and SOPs, managing vendor contracts and budgets, monitoring security systems functionality, delivering training programs, and coordinating security projects and VIP visits. The position ensures operational excellence through KPI analysis, headcount management, procurement processes, and compliance with global security standards (CTPAT, RBA, AEO, IMS). The role provides technical support for physical security systems and may involve regional coordination with APAC security teams, including site visits when required.

Roles / Responsibilities 

• Assist Site Security Leader in managing overall security operation issues.
• Provide physical and system operations technical supports to Site Security Leader.
• Perform Security Risk and Vulnerability Assessment on a periodic basis.
• Communicate and liaise with Outsource Security Service Provider of day-to-day tasks and any instructions from management.
• Assist in creating site security procedures and S.O.P (Work Instructions).
• Ensure outsource service provider is properly briefed of any changes in security procedures.
• Follow-up with Security Service Provider on the KPI reports which they need to submit and update as per security requirement. Analyze their service performance.
• Update Outsource Security Vendor KPI to the Site Security leader. 
• Follow-up on security headcount supply with the outsource service provider to meet daily headcount operations requirements.
• Verify and validate outsource service provider’s actual daily headcount supplied against the headcount’s requirement.
• Estimate and Raise PR for forecasted following month billing amount. (Raise Blanket PO Request).
• Buy off the report for outsource security service provider claim upon finalized claim amount and received invoice.
• Follow up with Finance dept. for payment release if overdue.
• Conduct New Hire Orientation training for Employees, Vendors and Contractors.
• Attend meeting with Western Digital staff on any rising issues and provide the necessary support.
• Follow up closely with the vendors/contractors on any security projects to ensure it follows schedule and completes successfully on time.
• Coordinate any VIP visit or any special visit.
• Conduct final level interview for new hire from outsource security service provider.
• Conduct investigation as when required to assist security operations team.
• Conduct training to in-house guards and outsource Security Service Provider by using current SOPs.
• Participate in CTPAT, RBA, AEO, IMS and other pertinent audits.
• Monitor and ensure security systems are fully operational (i.e CAS, Door alarms, CCTVs, boom gates, turnstiles, etc.)
• Report and provide technical support to fix any site security equipment issues immediately.
• Provide technical support and coordinate with any Western Digital security personnel in APAC region if required. This may include visits to the affected sites.

We’re looking for an IT Lead to join our award winning team conveniently located in Mid Valley City, Kuala Lumpur. 

As an IT Lead at Double Eleven, you’ll own the delivery of secure, reliable, and efficient IT services, supporting our office teams and remote workers. You’ll manage end-user support, infrastructure, and security systems, work closely with engineering and leadership, and ensure IT policies and processes balance security with practical day-to-day use. You’ll lead incident response, manage vendors, and continuously improve systems to reduce risk, drive efficiency, and enable the whole studio to thrive.

Double Eleven is one of the largest independent video games developers and publishers in the UK. Headquartered in Middlesbrough, we employ over 400 people across our UK and Kuala Lumpur studios.

We are incredibly proud to partner with some of the world’s leading developers and publishers, including Rockstar Games, Obsidian Entertainment, Mojang, Bethesda Game Studios and Facepunch. 

As a global games company, we've collaborated to create new worlds in The Outer Worlds 2, helped deliver unforgettable experiences for players of Red Dead Redemption, enabled millions to battle in Rust Console Edition and created new adventures in Fallout 76. 

Double Eleven is more than a place to work, we are deeply values-driven in all that we do and we know that we are at our best when our people feel fulfilled. We offer flexible working hours to allow you to truly enjoy work/life balance and always strive to deliver a workplace experience like no other.  We regularly bring our people together to connect and have fun through our many different events, parties and hobby-based clubs.

What you’ll be doing

• Lead the secure, reliable and efficient delivery of IT services across Double Eleven, supporting a Middlesbrough HQ and Kuala Lumpur studio alongside our remote workers
• Oversee end-user IT support, including device management and onboarding/offboarding processes
• Maintain and support core infrastructure, productivity platforms, and systems used across business and engineering teams
• Ensure effective identity and access management, alongside robust security controls across company systems
• Own and manage endpoint security, contributing to incident response when required
• Support engineering workflows by maintaining access, tooling, and governance across source control and build systems
• Contribute to incident management, operational resilience, and disaster recovery planning
• Build and manage relationships with IT vendors and third-party service providers
• Work closely with Engineering and Studio Leadership to ensure IT services are stable, secure, and scalable
• Implement and maintain IT policies, governance, and operational processes that enable secure, effective day-to-day operations
• Continuously identify opportunities to improve systems, reduce risk, and enhance service delivery

What we’re looking for

• Proven experience managing IT operations within a modern, security-focused environment
• Experience leading and developing people, with the ability to support, guide, and grow a team
• Strong knowledge of identity and access management (IAM), including least privilege, MFA, and SSO (e.g. Google Workspace, Microsoft 365)
• Hands-on experience with endpoint security and EDR platforms 
• Familiarity with virtualisation technologies (e.g. XCP-ng or similar)
• Experience working with containerised environments such as Docker
• Understanding of Git-based source control systems and developer tooling
• Exposure to CI/CD pipelines and build environments
• A practical, security-first mindset, able to reduce risk without blocking delivery
• Strong sense of ownership, proactively identifying gaps, improve systems, and follow through to completion
• Clear and transparent communicator, particularly during incidents and periods of change
• Confident handling of IT incidents, with structured and calm approaches to investigation and resolution
• Collaborative approach, ability to work effectively with both engineering and non-technical teams
• Ability to design and implement pragmatic IT processes and governance that translate policy into day-to-day operations

 Qualifications

•  All relevant qualifications considered

What to expect

Some of our benefits include:

Working life at Double Eleven 

• Start your day any time between 9:00am and 11:00am
• 35 working hours per week with a 1 hour lunch break (with the opportunity to flex down to 30 minutes or up to 2 hours)
• 14 days annual leave + holidays gazetted by the Federal Government of Malaysia (where holidays fall on a weekend, you’ll receive either the Monday or Friday as extra holiday!) 
• 1 day leave for your birthday
• Up to 10 days discretionary annual leave during our end of year break
• 1 day leave if you’re moving house
• Potential for annual performance bonus
• Best-in-class tools and workflow so you can focus on creativity
• 3 additional days annual leave for 5 years service and a further 3 days annual leave for your 10 years service milestone
• State of the art office facilities in an central location with excellent transport routes
• Assorted fruit and bread options, juice, hot drinks and fruit
• Employee referral bonus (up to MYR5,000!)
• Free game codes, game swag and merchandise
• On site parking expensed 

Professional development and wellbeing

• Free gym membership at a local gym in Mid Valley 
• Company private healthcare cover in-patient and out-patient for you, your spouse and children
• Access to mental health and wellbeing support via Plumm (includes 4 free video therapy sessions per month for both the employee and up to 3 family members aged 18+), unlimited text therapy, courses, meditations
• A personalised development plan with dedicated support tailored to your growth and goals
• An accredited Academy providing professional qualifications
• In-studio wellbeing programmes and People team support

Team life 

• Subsidised off-site team activities 
• Many team events to celebrate team and game milestones
• Sponsored team activities
• Opportunity to contribute to our internal Employee Diversity and Equality Network

Ways to reach 

If you have a general query or if you need support with your application and/or an alternative way to apply, please do not hesitate to contact our Talent team at jobs@double11.com 

We are seeking a passionate and highly motivated AI Intern to support our artificial intelligence and machine learning initiatives. In this role, you will work alongside experienced data scientists, engineers, and product teams to help design, build, and test AI-driven solutions that enhance business performance and user experience.

This internship is ideal for students or recent graduates eager to gain hands-on experience in real-world AI development, research, and analytics.

Key Responsibilities

• Assist in developing, training, and evaluating machine learning and deep learning models.
• Clean, preprocess, and analyze structured and unstructured datasets.
• Support the team in building prototypes and proof-of-concept AI solutions.
• Conduct literature reviews on the latest AI/ML techniques and tools.
• Collaborate with cross-functional teams to understand business problems and propose AI-driven solutions.
• Document model development processes, workflows, and performance results.
• Assist in automating tasks using Python, AI APIs, or visualization tools.
• Participate in team meetings, brainstorming sessions, and sprint review

Financial Reporting & Analysis

• Support monthly regional reporting and consolidation, including revenue, cost, and margin analysis.
• Prepare variance analysis (Actual vs Budget vs Forecast vs Prior Year) with clear and structured commentary.
• Assist in identifying key performance drivers, trends, and anomalies.
• Support coordination of month-end close activities with country finance teams.

Forecasting & Pipeline Tracking

• Support monthly forecast cycles and annual budgeting processes.
• Maintain and update pipeline tracking and revenue forecasts in collaboration with finance partners and business teams.
• Assist in validating forecast assumptions and ensuring consistency across markets.
• Support consolidation of market-level forecasts into regional views.

Data, Reporting & Process Support

• Maintain and update financial models, templates, and reporting files.
• Support development of dashboard reporting and data visualisation outputs.
• Perform data validation, reconciliation,
  and integrity checks.
• Assist in improving reporting efficiency through automation (Excel, Power Query, etc.).

Business & Project Support

• Work with finance partners and project teams to collect financial inputs and track performance.
• Support tracking of project revenue, WIP, and margin trends.
• Assist in maintaining governance documentation and audit readiness.

We’re looking for a motivated, detail-oriented Risk & Compliance Analyst to join our global Risk & Compliance team. Based in PJ, Malaysia, you’ll play a key role in supporting our operations worldwide by helping to identify, assess, and manage risks, ensure compliance with laws, regulations, and internal policies, and contribute to enterprise-wide risk management initiatives.

Enterprise Risk & Compliance

• Support the maintenance and ongoing enhancement of the company’s enterprise risk and compliance frameworks
• Facilitate and coordinate risk assessments across all business functions, working closely with stakeholders to identify, assess, document and monitor key risks. This includes supporting business owners in understanding risk exposures, ensuring consistent application of the enterprise risk framework, and contributing to the ongoing maintenance and enhancement of organisational risk registers.
• Guide and support risk owners in the development and implementation of policies, procedures and internal controls to effectively mitigate identified risks.
• Support internal and external audit and assurance activities
• Coordinate with local and global teams to ensure compliance with applicable regulations across all operating jurisdictions.
• Prepare clear and insightful risk and compliance reports for management and key stakeholders.
• Monitor and communicate regulatory and legal developments impacting the global data centre industry.
• Contribute to training and awareness initiatives to promote a strong, risk-aware culture across the organisation.

Third-Party Risk Management (TPRM)

• Support the development and rollout of a robust Third-Party Risk Management (TPRM) framework, aligned with global best practices.
• Conduct risk assessments for suppliers, contractors, and service providers, including operational, financial, cybersecurity, and compliance risks.
• Assist in building and maintaining a comprehensive third-party risk register, capturing risk ratings, contractual obligations, and compliance requirements.
• Work closely with procurement, legal, and operational teams to ensure risk-based due diligence is completed before onboarding new suppliers and during periodic reviews.
• Help establish monitoring and reporting processes to track third-party performance and compliance with contractual and regulatory requirements.
• Support the drafting of policies and procedures to mitigate third-party risks, including areas such as data protection, modern slavery, business continuity, and ethical sourcing.
• Participate in third-party audits, inspections, and remediation activities.
• Provide training and guidance to internal teams on third-party risk awareness, assessment processes, and escalation protocols.
• Contribute to building a risk-aware ecosystem across suppliers and partners, ensuring critical third-party risks are identified and managed before impacting operations.

About you:

• Excellent analytical, organisational, and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to engage effectively with diverse global teams.
• High level of integrity and ability to handle confidential information with discretion.
• Proactive, adaptable, and comfortable navigating evolving regulatory environments.
• Strong cross-cultural awareness and experience working with international stakeholders.

We are seeking a dynamic Regulatory Data Analyst (1-Year Contract) to be part of our mission to drive impactful decisions across our 16 markets. Working within our Analytics team, you'll support the team by providing high-quality regulatory data operations support and collaborating with internal teams to assist in decision-making. This is a foundational role offering the opportunity to grow technical skills and learn from experienced data professionals.

• Data Preparation & Ad Hoc Analysis: Manage and validate regulatory data requests from regulatory bodies, and courts. Ensure accurate and timely submission of information in accordance with specified deadlines.
• Cross-Functional Collaboration: Partner with legal and technical teams to maintain data integrity and uphold internal data quality standards.

Find out more about our Data Analytics folks here: 

• Turn insights into impact!
• Looking for a career in data analytics? This could be the opportunity for you!